Please include the case reference number you have been provided with, as this will prevent any delays in assigning your documents to your case. You can also use this form to notify us of a new medical emergency. Please complete as many of the fields below as you can and include any documents you have to hand, such as your travel insurance policy certificate or any documents provided by the medical facility. We will be in touch shortly after receiving your notification.
Download our app
You can notify us of a new case by downloading our bespoke app, available on the App Store and Google Play. Follow the links below to download.